Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
How do I know which products are right for my skin type?
We recommend starting with our Skin Quiz or exploring the 'Skin Type' filter on our shop page. Each product description also includes a 'Best For' section to help you identify the perfect match for your concerns.
Are your products authentic and sourced directly from Korea?
Yes, 100%. We work directly with Korean beauty brands to ensure every product we sell is authentic, fresh, and compliant with safety regulations.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, we accept returns for most products within 30 days of the delivery date, provided they are gently used or unopened.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your K-beauty fix sooner.
Do you offer international shipping?
Currently, we ship to a select number of international countries. Please check our Shipping Policy page for a full list of available destinations and estimated customs fees.
What does 'Soko Glam Clean' mean?
The Soko Glam Clean seal identifies products that are formulated without parabens, synthetic fragrances, sulfates, and other potentially irritating ingredients, ensuring a safer routine for sensitive skin.